Accommodation

AI operations for every stage of the guest journey.

From the first booking enquiry at 11pm to a five-star review the week after checkout — WerkX handles the repetitive work so your team delivers the moments guests remember.

Book Demo Explore the Journey

Hotels & Motels

Fewer missed enquiries and cleaner front-desk handovers

Serviced Apartments

Coordinate access, corporate stays and distributed units

Holiday & Caravan Parks

Handle seasonal peaks and mixed-inventory questions

B&Bs & Boutique Stays

Owner-operator support without the overhead

01 / Pre-Stay

Capture every booking opportunity

AI handles enquiries 24/7, captures booking intent, checks availability, and prepares confirmations — so no guest is left waiting and no revenue is lost.

AI Voice Concierge

Answers booking enquiries 24/7 in your brand voice
Handles room availability, rates, and policies
Processes late-arrival notifications and special requests
Escalates complex or VIP enquiries to staff

Reservation & Booking Engine

Captures guest details and stay preferences
Checks real-time PMS availability
Prepares booking confirmations for human approval
Syncs across OTA, direct, and phone channels

Communication Hub

Unified inbox — email, OTA, SMS, WhatsApp, web
Automated pre-arrival messaging and confirmations
Guest document collection and requests
Channel-aware responses in consistent brand voice

Pre-Arrival Automation

Check-in instructions and access codes sent automatically
Upsell opportunities (room upgrades, packages, dining)
Welcome messaging with local recommendations
Guest preference collection before arrival

02 / During Stay

Deliver service without stretching your team

Guests get instant help around the clock. Staff stay focused on high-touch moments while AI handles the repeatable requests that eat into their day.

AI Voice & Chat Concierge

In-room and mobile guest assistance 24/7
Room service, amenity and facility requests
Local area information and recommendations
Maintenance issue reporting and tracking

Guest Services Engine

Housekeeping scheduling and coordination
Stay extension and room change handling
Event and activity booking
Multi-language guest support

Room & Property Management

Room status tracking synced to PMS
Maintenance issue logging and routing
Inventory and amenity monitoring
Shift handover briefs for night/day teams

Housekeeping Operations

Task assignment and completion tracking
Photo documentation and inspection QC
Linen and supply inventory management
Priority room turnover for early arrivals

03 / Post-Stay

Turn every checkout into future revenue

Automated follow-ups capture reviews, generate social content, and keep guests connected — turning one-time stays into returning guests and brand advocates.

Review & Reputation Engine

Automated review request timing and channel selection
Sentiment analysis on guest feedback
Brand-aware response generation for review platforms
Negative feedback escalation to managers

Social Content Generator

AI-generated posts from real guest moments
Property photography showcase content
Seasonal and event-driven campaigns
Multi-platform publishing (Instagram, Facebook, TikTok)

Guest Retention & Re-engagement

Post-stay thank-you and loyalty messaging
Anniversary and birthday touchpoints
Personalised return-stay offers
Guest database enrichment for future stays

Guest Engagement Automation

Post-checkout satisfaction surveys
Loyalty program enrolment and updates
Lost property notification and coordination
Corporate and group follow-up workflows

04 / Manager Intelligence

Visibility without being on-site

Real-time dashboards, after-hours alerts, and operational analytics give owners and managers the confidence to step away knowing the AI has it covered.