Privacy Policy
Last updated: January 21, 2026
Introduction
AI Connect Hub Pty Ltd, trading as WerkX AI ("the Company," "we," "our," or "us"), is committed to protecting the privacy of its users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our platform, including our web-based platform and mobile application ("the Platform").
WerkX AI provides AI-powered solutions to businesses in Australia and New Zealand. This Privacy Policy complies with applicable privacy laws, including:
- Australia: Australian Privacy Act 1988 and the Australian Privacy Principles (APPs),
- New Zealand: Privacy Act 2020,
1. Increased Efficiency & Productivity
AI streamlines workflows by automating repetitive and time-consuming tasks. Businesses can process large volumes of data, manage customer interactions, and handle administrative work faster than ever—leading to higher efficiency and reduced workload for employees.
2. Data Controller and Contact Information
The data controller for WerkX AI is:
AI Connect Hub Pty Ltd
ABN: 89 681 471 876
Email: admin@werkx.ai
For any privacy-related concerns, please contact us using the details above.
3. Types of Data Collected
We may collect the following types of personal information from users of the Platform:
A. Identification Data
Name, company name, email address, postal address, and phone number.
B. Technical Data
IP address, browser type, operating system, and usage details (e.g., how users interact with the Platform).
C. Financial Data
Payment details for subscription services.
D. Customer Data
Any personal data uploaded by users, including consumer and B2B data.
E. Sensitive Data
- Admin AI Agent: Administrative data, business process information, and workflow management details.
- Phone AI Agent: Call recordings, transcripts, and associated metadata (e.g., call duration, timestamps).
- Marketing AI Agent: Social media account data, marketing campaign details, and analytics.
4. Purpose of Data Collection
We collect and use personal data for the following purposes:
- To provide and maintain the Platform.
- To enhance user experience through analysis and optimization.
- To process payments and manage billing.
- To communicate important updates or notifications.
- To comply with legal obligations, such as tax reporting and regulatory compliance.
- To ensure the security and integrity of the Platform.
AI-Specific Purposes:
- Admin AI Agent: To streamline administrative tasks, automate business processes, and manage workflow operations.
- Phone AI Agent: To facilitate call handling, transcription, and receptionist tasks.
- Marketing AI Agent: To assist with social media and digital marketing tasks, including campaign management and analytics.
We do not use customer-uploaded data for marketing purposes or sell it to third parties.
5. Data Security
We implement robust security measures to protect your personal information, including:
- Industry-standard encryption.
- Secure data storage and access controls.
- Regular security audits and updates.
AI-Specific Security:
- Data processed by our AI agents is anonymized or pseudonymized where possible.
- Access to sensitive data is restricted to authorized personnel only.
Health Data Security:
For health-related data, we comply with the Australian Privacy Act and New Zealand Privacy Act by implementing additional safeguards, such as secure storage and encryption.
6. Data Sharing
We only share personal data with third parties under the following circumstances:
- Service Providers: To trusted third-party providers who assist in operating the Platform (e.g., payment processors, cloud service providers).
- Legal Requirements: To comply with legal obligations or protect our rights.
- Business Transfers: In the event of a merger or sale of assets, user data may be transferred as part of the transaction.
AI-Specific Sharing:
Data processed by our AI agents is not shared with third parties unless required by law or with explicit user consent.
Health Data Sharing:
Health-related data is only shared with authorized service providers in compliance with the Australian Privacy Act and New Zealand Privacy Act.
7. International Data Transfers
Personal data may be processed and stored in countries outside of Australia, including New Zealand. We ensure that international data transfers comply with applicable privacy laws and that appropriate safeguards are in place.
8. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Customer-uploaded data will be deleted upon request or after account termination.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on the Platform. These include:
- Necessary Cookies: Essential for the Platform to function.
- Performance Cookies: Analyze usage to improve functionality.
- Functional Cookies: Remember user preferences.
- Advertising Cookies: Deliver relevant ads and track their effectiveness.
You can manage cookies through your browser settings. Disabling cookies may affect the functionality of the Platform.
10. Use of Data for AI Models
We do NOT use personal or sensitive data to train or improve generalized AI or machine learning models. Any data provided via third-party APIs (e.g., Google Workspace APIs) is handled in compliance with the Google API Services User Data Policy, including the Limited Use requirements.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on the Platform, and users will be notified via email or in-app notifications.
Your continued use of the Platform after changes are posted constitutes acceptance of the revised Privacy Policy.
12. Governing Law
This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales, Australia.
13. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us at:
Email: admin@werkx.ai
Shopify app privacy
WerkX AI - Sales/Service Agent
Last updated: 8 October 2026
This policy explains how AI Connect Hub Pty Ltd ("WerkX", "we", "us") handles personal data in WerkX AI - Sales/Service Agent(the "App"), a Shopify app that adds a voice and chat sales assistant to a store's website and phone line. It applies to merchants who install the App and to the shoppers and callers who talk to it.
For shoppers' and callers' data, the merchant decides how the App is used, and we process that data on the merchant's behalf.
Contact: info@werkx.ai · AI Connect Hub Pty Ltd, G04/25 Solent Cct, Norwest (zipcode 2153)
1. What we collect
From the merchant's Shopify store (read-only access granted at install):
- Store details: store name, store domains, currency and time zone.
- Product catalog: published products, options, prices, availability, descriptions and images, used to answer shoppers' questions.
- Orders, for the merchant's sales dashboard:
- What we read: order number, date, totals, currency, payment and fulfilment status, item names and quantities, and a marker showing whether the App helped with the order.
- What we don't read: customer names, email addresses, phone numbers or addresses.
- Access credentials that let the App connect to the store. They are stored encrypted.
From shoppers who use the assistant on the store's website:
- Conversations: what the shopper types or says, and the assistant's replies. Voice is streamed so it can be transcribed and is not recorded; we keep the text transcript.
- Cart actions: the products, quantities and discount codes the assistant adds to or changes in the shopper's cart.
- A conversation ID: a random identifier stored in the shopper's browser so the conversation can continue across pages and return visits.
- Email address, only if the shopper asks us to email them a checkout link.
From callers who phone the store's number:
- The caller's phone number: used to answer the call and, if the caller asks, to text them a checkout link. To remember returning callers, we keep a one-way coded form of the number, not the number itself.
- The conversation: call audio is streamed so it can be transcribed and is not recorded; we keep the text transcript.
Usage statistics: counts and timings of what the assistant did (for example searches, products added to carts, checkout links sent and response times). These contain no personal details.
2. How we use it
- To answer shoppers' and callers' questions, find products and carry out the cart actions they ask for.
- To remember a conversation, so returning shoppers and callers can pick up where they left off.
- To send a checkout link by email or text message when a shopper or caller asks for one.
- To show the merchant their dashboard: conversations, usage statistics, and orders and revenue, including those the App helped with.
- To run, secure and fix the App.
We do not sell personal data, use it for advertising, or use it to make automated decisions with legal or similarly significant effects.
3. Who processes data for us
We use these service providers only to run the App. Each handles data under its own data-processing terms:
| Provider | Purpose |
|---|---|
| Microsoft Azure | Hosting and storage (United States) |
| Shopify | The store platform the App connects to |
| OpenAI and OpenRouter (including the language models it routes to) | Understanding requests and writing replies |
| Deepgram | Turning speech into text |
| ElevenLabs | Turning replies into speech |
| Twilio | Phone calls and text messages |
| Resend | Sending emails |
| Google Fonts | Fonts on the App's pages |
4. How long we keep it
| Data | Kept for |
|---|---|
| Conversations and transcripts | 7 days after the last message |
| Usage statistics | 90 days |
| Orders | Not stored: read when the merchant opens the dashboard and held in memory for up to 60 seconds |
| Store details and access credentials | Until the App is uninstalled |
When a merchant uninstalls the App, or Shopify asks us to remove a store's data, we delete that store's data, conversations and statistics.
5. Security
All data is encrypted in transit (HTTPS/TLS). Store access credentials are encrypted in our database, and our storage on Microsoft Azure is encrypted at rest. Access to production systems is limited to authorised staff.
6. Your choices and rights
Shoppers and callers can ask the merchant, or contact us directly, to access or delete their data. We act on Shopify's customer data and deletion requests.
Conversations aren't linked to Shopify customer accounts. To find yours, we may ask for details such as when the conversation took place or the email address you used. Merchants can remove all their data at any time by uninstalling the App.
7. Where data is processed
Data is processed in the United States, by us and the providers listed above.
8. Children
The App is not directed at children and isn't intended to collect children's personal data.
9. Changes
If we change this policy, we'll update the date at the top. Significant changes will be shown in the App.
10. Contact
For privacy questions or requests: info@werkx.ai.