For the businesses behind hospitality.
Help customers find the right product, resource or next step — with one concierge on your website and phone.
For equipment and consumables suppliers, specialist service providers and industry associations. Bring your knowledge closer to the people who need it.
Your expertise, easier to reach.
01 / Choose
Find the right product
Understand what the customer needs. Guide them to relevant products, specifications and comparisons.
02 / Understand
Get useful answers
Make product guides, service information and member resources easier to find and understand.
03 / Act
Keep the enquiry moving
Guide customers to a product page, capture quote requirements or connect them with the right person.
Illustrative supplier example
One catalogue. Different customers.
A café owner, a hotel manager and someone buying for home ask different questions. Your concierge helps each explore the options using your product knowledge.
“We need a coffee machine for our morning rush. Where should we start?”
Recognise intent. Match with sentiment.
Fitting out a café that has to keep up at its busiest hour.
How they feel
Ready to buy, and short on time.
What they value
- Speed at peak
- Reliability
- Service support
Commercial machines built for volume, with a service arrangement behind them.
Next step
Compare suitable models and capture requirements for a commercial quote.
What every conversation teaches you
When customers ask you directly, they tell you why.
A customer who asks and orders on your own site leaves more than a sale behind. Each conversation carries what they came for, how ready they were and what mattered most to them.
Understand who you are serving
See how customers behave, what they intend to do and which kinds of customer your range is really reaching.
Bring control to the funnel
Know what people ask before they buy, where they hesitate and what moves them to the next step.
Cafés and venues
- keeping up at peak
- service when it breaks
- how soon it can be installed
Hotels and stays
- easy for guests
- cleaning between stays
- keeping rooms supplied
Home and office
- how much upkeep
- which model suits me
- what it will cost to run
From insight to direction
You can only move a customer once you understand them.
Once you understand the average customer — what people are buying, and why — the same insight lets you shift it. The concierge can guide a customer from a base product to the one a level higher.
One range, from a machine for the kitchen bench to a full commercial setup
- Base model
- One level up
- Premium
- Full commercial
Your whole customer base
Hospitality connects us. Your customers set the direction.
Your customers may work in hospitality, another industry or be buying for themselves. The concierge follows their needs, using your product and service information.
Member resources & industry services
The right resource. A useful next step.
Help members and customers find published guidance, understand your services and reach the appropriate resource or contact.
Make information easier to find
Guide people through resource libraries, service pages and event information.
Learn from recurring questions
See where visitors need help and which information could be clearer.
See it with your products and services.
Start with one customer journey and the information your team already uses.
Discuss your workflow