AI operations for the full dining experience.
From the first phone call asking "do you have a table tonight?" to a five-star review the next day — WerkX handles the repetitive work so your team can focus on the food and the floor.
Restaurants & Cafes
Capture calls and bookings without pulling staff off the floor
Hotel F&B
Connect guest context with venue and event operations
QSR & Multi-Site
Consistent support across every location with local control
Catering & Events
Coordinate large-party bookings and event operations
Fill tables, not voicemail boxes
Every call answered, every reservation captured. AI handles phone enquiries, manages bookings across channels, and sends confirmations — even during the dinner rush.
AI Voice Concierge
- Answers reservation calls 24/7 — no hold queues
- Handles menu enquiries, hours, and dietary questions
- Manages large party and event booking requests
- Escalates VIP and complex enquiries to managers
Reservation & Booking Engine
- Real-time table availability and capacity management
- Multi-channel booking (phone, web, Google Reserve)
- Waitlist management and confirmation reminders
- No-show prediction and overbooking protection
Communication Hub
- Unified inbox for email, SMS, social DMs, web chat
- Automated booking confirmations and reminders
- Event and group dining coordination
- Brand-consistent messaging across all channels
Pre-Visit Automation
- Menu previews and specials sent before arrival
- Dietary and allergy collection in advance
- Parking and access information
- Special occasion preparation (birthdays, anniversaries)
Keep the floor running, not the phone ringing
AI takes the calls and messages so your front-of-house stays focused on the guests in front of them. Kitchen stays in sync. Service stays seamless.
AI Tableside Concierge
- QR-based menu browsing and ordering
- Allergen and dietary filtering in real-time
- Drink pairing and menu recommendations
- Call-for-service without flagging a waiter
Table Management
- Live table status and turn-time tracking
- Walk-in wait estimation and queue management
- Section assignment and server load balancing
- POS integration for bill splitting and payments
Kitchen Coordination
- Order flow to kitchen display systems
- Course timing and fire-order management
- Allergen alerts flagged to kitchen team
- Prep and par-level inventory tracking
POS Integration
- Clover, Square, and Pinch payment sync
- Takeaway and delivery order capture
- Split-bill and group payment handling
- End-of-day reconciliation and reporting
Turn a great meal into a repeat customer
Automated follow-ups capture reviews, generate social content, and re-engage diners — turning one-time visits into regulars and brand advocates.
Review & Reputation Engine
- Automated review requests timed to post-visit
- Sentiment analysis on guest feedback
- AI-generated responses for Google and TripAdvisor
- Negative feedback escalation to management
Social Content Generator
- AI-generated posts from dishes, events, ambiance
- Seasonal menu and specials promotion
- User-generated content curation
- Multi-platform publishing (Instagram, Facebook, TikTok)
Loyalty & Re-engagement
- Guest database with visit history and preferences
- Birthday and anniversary automated offers
- Personalised return-visit incentives
- VIP guest recognition and tracking
Guest Engagement Automation
- Post-visit thank-you messaging
- New menu and event announcements
- Feedback-driven menu and service improvements
- Corporate and group dining follow-ups
Back-of-house intelligence
From prep lists to waste tracking, AI helps kitchen teams operate leaner — reducing food cost, improving consistency, and keeping the line moving.
Kitchen Display System
- Digital order queue with priority management
- Course timing and multi-station coordination
- Allergen and modification alerts
- Average ticket time tracking and alerts
Inventory & Waste Management
- Par-level tracking and reorder suggestions
- Waste logging and cost analysis
- Supplier ordering integration
- Expiry tracking and FIFO management
Recipe & Menu Engineering
- Recipe costing and margin analysis
- Menu item performance tracking
- Seasonal and demand-driven menu suggestions
- Portion standardisation and plating guides
Staff & Scheduling
- Shift planning based on booking volume
- Prep task assignment and completion tracking
- Cross-training records and certification
- Labour cost analysis per service period
Run the floor from anywhere
Real-time dashboards, after-hours alerts, and operational analytics give owners and managers the confidence to step back from the pass.
Live Operations View
- Real-time covers, revenue, and table utilisation
- Call volume and reservation conversion rates
- Guest satisfaction scores and trending feedback
- Staff performance and service speed metrics
After-Hours Management
- AI-managed enquiries outside service hours
- Emergency escalation protocols
- End-of-day summary delivered to owners
- Next-day prep and reservation briefing
Communication Centre
- Full conversation history across all channels
- Guest sentiment timeline and VIP alerts
- Response time analytics and SLA tracking
- Team communication and task assignment
Owner Dashboard
- Weekly P&L and revenue performance
- Food cost and labour cost trends
- Marketing ROI from AI-generated content
- Multi-venue comparison for groups
Connects to your restaurant stack.
WerkX integrates with the POS, reservation, payment, and communication tools restaurant operators already use.
Clover
POS
Square
POS
Stripe
Payments
Pinch
Payments
Twilio
Voice & SMS
Xero
Accounting
Google Workspace
Productivity
Social
Social
See how WerkX works for your venue.
Book a demo with your real workflows. We'll show you which calls, reservations, and admin tasks can move off your team's plate first.
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