Control and oversight, built into every agent
WerkX agents work with company context, so the platform is designed around permissions, human review, audit logs, data boundaries and deployment options.
The same visibility your night desk relies on at 3am is the visibility you have into what the AI just did.
Data handling
Customer-specific context stays customer-specific. Your knowledge base, customer data, and workflows remain isolated within your account.
Permissions
Agents should only access what they need.
- •Role-based access control
- •Agent-specific permissions
- •Human approval settings
- •Workflow-level boundaries
- •Escalation rules
Human review
Human oversight where it matters. Sensitive actions can require human approval before the agent proceeds.
Configure which workflows, call types, actions or escalations require human review or approval.
Audit logs
Trace the work.
- •Calls handled and transcripts
- •Messages and drafts created
- •Tasks created and completed
- •Posts prepared and published
- •Training sessions and scenarios
- •Staff scores and feedback
- •Escalations and human approvals
Oversight you can point to.
Four ways WerkX keeps a human in control of what the AI does.
Permissions
Role-based access control, agent-specific permissions and escalation rules.
Human review
Sensitive actions can require human approval before the agent proceeds.
Audit logs
Calls, messages, tasks, posts and escalations — all traced.
Deployment
Options for different levels of control, matched to your operational and security needs.
Deployment
Deployment options for different levels of control. Choose the model that matches your operational and security needs.
Learn about deployment optionsSecurity and control by design
Explore how WerkX handles your data, manages permissions and maintains oversight of AI operations.
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